Privacy Policy

At CLM Columbia Masonry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, call us, or fill out a contact form on our website. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property location and details about your masonry project
• Communication preferences and project timeline
• Photos or documents you share related to your project

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and how you interact with our site. This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates for masonry services
• Schedule consultations and coordinate project timelines
• Communicate with you about your project, including updates and follow-ups
• Process payments and maintain service records
• Improve our website, services, and customer experience
• Send you information about our services if you have opted in to receive updates
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business, such as payment processors, scheduling tools, or website hosting services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data transmission, and restricting access to personal information to authorized personnel only.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records, contracts, and payment information are typically retained for several years for business and legal purposes.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt out of receiving marketing communications from us
• Withdraw consent for data processing where consent was the basis for collection

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.